Hotel Robots, Artificial Intelligence, and Service Automation
Abstract
This article provides an overview of the existing status and future possibilities for using robotics, artificial intelligence, and automated services (RAISA) in hotel businesses. Design/methodology/approach In this investigation, a two-step procedure was used. The authors begin by providing a theoretical review of robotics, artificial intelligence, and service automation (RAISA) in hotels. Second, the writers provide a thorough analysis of several case studies from worldwide hotel practise. Findings The use of RAISA in hotel companies is investigated in relation to the influence of technology on the visitor experience at each of the five stages of the guest cycle: pre-arrival, arrival, stay, departure, and assessment.
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